Refund Policy

Effective: May 18, 2026

Cavera Marketing ("Cavera," "we," "us," or "our") provides digital services — including website design and development, paid advertising, branding, landing pages, conversion optimization, and website management. Because we deliver work and not physical goods, this policy explains how refunds work for our services. By engaging us, you agree to the terms below.

1. No physical product returns

Cavera does not sell physical products. There is nothing to ship back and no "return" in the traditional retail sense. Anything you purchase on caveramarketing.com is a service or service deposit. This policy covers the terms under which we issue refunds on those services.

2. Discovery and audit calls

Free audit and discovery calls are exactly that — free. Because no payment is collected, no refund is required if you decide not to proceed afterward. You can cancel or reschedule a booked call at any time using the link in your confirmation email.

3. One-time project work

This covers fixed-fee engagements like website builds, brand identity projects, and standalone landing pages.

  • Before work begins. If you change your mind before we have started the project (no kickoff meeting completed, no design or development work performed), you are entitled to a full refund of any deposit paid. Email us within 7 days of payment.
  • After work begins but before delivery. Refunds are pro-rated against work completed. We will assess the percentage of the project delivered (research, strategy, design, development, revisions) and refund the unearned portion. The non-refundable portion reflects staff time and resources already invested.
  • After delivery. Final deliverables that have been accepted are not refundable. "Accepted" means you have signed off on the final version, the site is live, or 14 days have passed since the final files were delivered without a written objection from you.

4. Monthly retainers and subscriptions

This covers ongoing services like website management, paid advertising management, conversion optimization, and ongoing optimization plans.

  • Cancel any time. You may cancel a monthly retainer at any time by emailing hello@caveramarketing.com. Cancellation takes effect at the end of the current billing cycle.
  • No partial-month refunds. Once a monthly billing cycle has started, the full month is non-refundable, regardless of the cancellation date. You will receive services through the remainder of the paid period.
  • Setup fees. One-time setup fees included in a retainer engagement are non-refundable once setup work has begun.

5. Appointment products

The "Appointment" product on our site is a free booking placeholder priced at $0. Because nothing is charged, there is nothing to refund. Standard call-cancellation rules apply (see Section 2).

6. Refund process

To request a refund eligible under this policy:

  1. Email hello@caveramarketing.com from the email address used to purchase. Include the order number, service, and reason for the request.
  2. We will respond within 5 business days. If your request is eligible, we will process the refund within 10 business days of approval, to the original payment method.
  3. Depending on your bank or card issuer, the refund may take an additional 5–10 business days to appear on your statement.

7. Chargebacks and disputes

We ask that you contact us before opening a chargeback with your bank or card issuer. Most refund-eligible situations are resolved faster through direct communication than through a chargeback process. If a chargeback is opened on a non-refundable charge (e.g., delivered work or completed monthly service), we reserve the right to contest it with project records, communications, and deliverables as evidence.

8. Service disputes

If you believe a deliverable does not match the agreed scope, contact us in writing within 14 days of delivery. We will work with you to revise the deliverable per the scope at no additional cost. If revisions cannot resolve the issue, we will discuss a pro-rated refund in good faith on a case-by-case basis.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page will be updated when changes are published. Material changes will not apply retroactively to services already paid for under the previous version of the policy.

Contact

Questions about this policy or a specific refund request:

Cavera Marketing
Email: hello@caveramarketing.com
Address: [BUSINESS ADDRESS]